Relief nonprofits carry a heavy responsibility with light resources. They hold donor records, financial details, and beneficiary information, yet rarely have an in-house IT or security team to protect it. That combination makes them a favored target for attackers, who know a small organization is unlikely to have enterprise defenses in place.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The stakes are high in a way that is specific to the mission. A single successful phishing or business email compromise attack can divert donor funds meant for people in need. Downtime can interrupt the delivery of aid. And a breach of donor or beneficiary data can erode the trust that a relief organization depends on to keep operating.
What did
SecTec do
SecTec engaged as UMR’s managed security services provider and standardized the organization on one tightly managed stack.
Endpoint detection and response. SentinelOne XDR deployed across all endpoints with autonomous threat blocking, behavioral AI detection, and one-click isolation for rapid containment. Every workstation runs enterprise-grade protection with definitions kept fully current.
Managed IT and device health. NinjaOne RMM/MDM delivers 24/7 visibility across multiple devices, automated patching, and remote remediation. Issues get resolved without on-site visits, and systems stay current against the unpatched vulnerabilities that drive most breaches.
Email and identity security. Microsoft 365 and Entra hardened and put under active monitoring for business email compromise indicators such as malicious inbox rules and anomalous sign-ins, protecting the email channel that attackers use most against nonprofits.
Analyst-led triage and response. SecTec’s analyst team monitors alerts around the clock, triages every ticket, and escalates on defined SLAs, backed by documented incident-response runbooks.
User awareness. Security awareness materials pushed to staff, reinforcing safe behavior at the exact point where most attacks begin: the end user.
The Results
- Autonomous Threat Defense: Replaced passive antivirus with AI-driven endpoint detection and response, ensuring threats are blocked and isolated in real time without human intervention.
- Continuous Operational Stability: Achieved 24/7 IT visibility and automated patching, preventing system downtime and ensuring aid delivery services remained uninterrupted.
- Fiscal and Resource Efficiency: Resolved technical issues remotely without the need for costly on-site support, allowing the organization to redirect funds back into its core relief programs.
- Protection of Donor Trust: Hardened email and identity systems against business email compromise (BEC), securing donor funds and sensitive beneficiary data from potential diversion or theft.
- Mission-First Focus: Successfully offloaded the burden of IT management and security monitoring to SecTec, allowing UMR staff to dedicate their time to their mission rather than troubleshooting threats.
